Help Center
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All Help Articles
How to create an account
Step-by-step guide to registering as a buyer or seller on TRADINGO.
Getting StartedCompleting your profile verification
Learn what documents are needed and how to get verified.
Getting StartedUnderstanding the dashboard
Overview of the main navigation and key sections.
Getting StartedHow to update your profile
Change your personal information, business details, and preferences.
Account & BillingManaging payment methods
Add, remove, or update your payment methods.
Account & BillingUnderstanding your invoices
How to view and download your transaction invoices.
Account & BillingHow to create a product listing
Step-by-step guide to listing your products on TRADINGO.
SellingSeller commission and fee structure
Understand our fee structure and commission rates.
SellingManaging orders as a seller
How to process, ship, and manage customer orders.
SellingHow to place an order
Browse products, add to cart, and complete your purchase.
BuyingUnderstanding RFQs
Learn how to create and manage Request for Quotes.
BuyingComparing supplier quotes
How to evaluate and compare quotes from multiple suppliers.
BuyingHow to track your order
Track your shipments and get delivery updates.
Orders & ShippingShipping timelines and costs
Understanding delivery estimates and shipping charges.
Orders & ShippingHow to initiate a return
Step-by-step process for returning products.
Returns & RefundsRefund processing timeline
How long refunds take and where to check status.
Returns & RefundsKeeping your account secure
Best practices for account security and password management.
SecurityReporting suspicious activity
How to report fraud, scams, or security concerns.
SecurityBrowser and system requirements
Supported browsers and system requirements for TRADINGO.
Technical SupportTroubleshooting common issues
Solutions to frequently encountered technical problems.
Technical Support