Refund Policy
Our commitment to fair and transparent refund practices.
Last updated: June 1, 2025
1. Refund Eligibility
Refunds are available for transactions conducted through the TRADINGO platform under the following conditions:
Product Not Received
If the buyer does not receive the product within the agreed delivery timeline, a full refund will be processed through the escrow system.
Product Not as Described
If the delivered product significantly differs from the listing description (quality, specifications, quantity), the buyer is eligible for a full or partial refund.
Damaged in Transit
Products damaged during transit are eligible for full refund. The buyer must report damage within 48 hours of delivery with photographic evidence.
Seller Cancellation
If a seller cancels an order after confirmation, the buyer receives an automatic full refund within 3-5 business days.
2. How to Request a Refund
Follow these steps to initiate a refund request on TRADINGO:
Step 1: File a Dispute
Log in to your account, navigate to the order details, and click "Request Refund". Provide a clear reason and supporting evidence (photos, communications).
Step 2: Review Process
Our dispute resolution team reviews the case within 3 business days. Both buyer and seller may be contacted for additional information.
Step 3: Resolution
Once the dispute is reviewed, a resolution is communicated. If approved, the refund is processed through the original payment method.
3. Refund Timeline
Refund processing times depend on the payment method used:
Escrow Release
For escrow-protected transactions, funds are released back to the buyer within 1-2 business days of dispute approval.
Bank Transfer
Refunds to bank accounts typically take 3-5 business days after escrow release.
Digital Wallets
GOCASH or wallet refunds are processed instantly upon dispute approval.
4. Non-Refundable Situations
The following are not eligible for refunds on TRADINGO:
Buyer remorse
Refunds are not available simply because the buyer changed their mind after confirming an order.
Custom orders
Products manufactured or customized to buyer specifications are non-refundable unless they fail to meet the agreed specifications.
Delayed reporting
Disputes filed more than 7 days after delivery may not be eligible for refund.
Partial usage
Products that have been partially used, processed, or installed are not eligible for full refunds.
5. Dispute Resolution
TRADINGO provides a structured dispute resolution process to ensure fair outcomes for both buyers and sellers:
Mediation
Our dispute team facilitates communication between parties to reach an amicable resolution before making a final determination.
Escalation
If the initial resolution is unsatisfactory, either party may escalate the case to senior review within 5 business days.
Final Decision
TRADINGO's dispute resolution decision is final for platform-related matters. Legal recourse is available as per our Terms of Service.
6. Contact Support
If you have questions about a refund or need assistance with a dispute, contact our support team at support@tradingo.com or call +91 1800-TRADINGO. Our team is available 24/7 to help resolve your concerns.
This Refund Policy was last updated on June 1, 2025. We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on this page.
